Shipping policy
Store Policy — MALuxury Furniture
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All sales are final unless an item arrives damaged or you receive the wrong product.
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Every order is carefully inspected and shipped in its original packaging. Please check your item upon delivery before signing. Once the delivery is accepted, any transit-related damage may not be eligible for a claim, as all items are insured during shipment.
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If a chargeback is filed for a credit-card payment, a 20% restocking fee will apply. The item must be returned at the customer’s expense in the same condition received. If the item isn’t returned after a chargeback, the seller reserves the right to retain the full payment.
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Custom-made orders require a minimum 50% deposit to begin production.
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Deposits for custom orders are non-refundable once production has started, as each piece is made specifically for you.
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Returns for damaged or incorrect items must be requested within 7 days of delivery, and items must remain unused and in original packaging.
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Customers are responsible for return shipping costs, unless the return is due to an error on our end.
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Refunds or exchanges for damaged or incorrect items will be processed once the return is inspected and approved.
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Sale and clearance items are final sale and not eligible for return or exchange, unless the wrong item was sent.
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Unauthorized returns (sent without prior approval) cannot be accepted or refunded.
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Custom-made or personalized items cannot be returned or exchanged.
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We reserve the right to decline returns or exchanges that don’t meet our policy requirements.